This Privacy Policy describes how TrustMining Management App ("the App", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make an investment through the App.
1. Collection of Personal Information
When you use our App, we collect various types of information to provide and improve our services. This includes:
Information you provide directly: This may include your name, email address, phone number, username, password, country code, and any other information you provide when registering, investing, withdrawing, or contacting customer support.
Investment and Transaction Details: Information related to your investment plans, deposit amounts, withdrawal requests, transaction IDs (TXIDs), chosen cryptocurrency networks, and earnings history.
Device and Usage Data: We automatically collect certain information about your device, such as your IP address, browser type, operating system, and how you interact with the App (e.g., pages visited, features used).
Communication Data: Records of your communications with us, including support tickets and replies.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and maintain our investment management services.
To process your deposits and withdrawals efficiently and securely.
To manage your user account and personalize your experience.
To communicate with you about your account, transactions, and service updates.
To provide customer support and respond to your inquiries.
To analyze App usage and improve our services, features, and user interface.
To detect, prevent, and address technical issues or fraudulent activities.
To comply with legal and regulatory obligations, including KYC/AML requirements.
3. Sharing Your Personal Information
We may share your Personal Information with third-party service providers to help us operate our App and fulfill our services. These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Payment Processors: We use third-party fiat-to-crypto payment processors (like **MoonPay**) to facilitate deposits via credit/debit cards. Your payment information (e.g., credit card details) is provided directly to them, and they are responsible for processing those transactions securely. We also use cryptocurrency payment solutions (like **NowPayments**) to manage your digital asset transactions.
Analytics Providers: For analyzing App usage and performance.
Customer Support Tools: For managing and responding to your support inquiries.
Legal and Regulatory Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Service Providers: Other third-party vendors, consultants, and service providers who perform services for us or on our behalf.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include data encryption, secure server environments, and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
The right to access the personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information.
The right to object to the processing of your personal information.
To exercise any of these rights, please contact us using the details below.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@trustminingapp.com.